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Terms & Conditions

PLACING AN ORDER

We will be delighted to accept any order, we do not have a minimum order amount to enable you to order from us. GetMyTaps reserves the right to refuse or cancel any order at any time and that decision is final.

PRICING

Every effort will be made to maintain a stable supply and pricing policy subject to market conditions and variations. All prices are correct at the time of going to print, however GetMyTaps reserves the right to alter prices without notice, explanation or notification. We will be pleased to confirm our latest prices by telephone or email whichever is most convenient to you. Our current and up to date prices can be found on our website at www.getmytaps.co.uk. Prices and delivery charges are inclusive of VAT. Invoices are in £ sterling at the prevailing VAT rate. 

PRODUCT DETAILS AND SPECIFICATIONS

GetMyTaps reserves the right to alter details and specifications without notice, explanation or  notification. We reserve the right to substitute similar quality items based upon availability to complete your order. The goods are supplied according to the descriptions and specifications supplied by the manufacturer. GetMyTaps, its employees and agents are not authorised to make any representations concerning the goods unless strictly confirmed by GetMyTaps in writing. In agreeing to these terms you acknowledge that you do not rely on any such representation to complete your purchase with us. We make no recommendations as to the suitability of the products for any particular purpose. 

PAYMENT - NON ACCOUNT HOLDERS

If you do not have a credit account with GetMyTaps full payment will have to be received by us before the goods are dispatched. We accept payment in pounds sterling (£) via paypal.

CONTACT

TEL: 0845 459 0013

MOBILE: 07814470308

FAX: 01733 896 402
Or you can use our contact form to send an email.

PAYMENT - CREDIT ACCOUNTS

Payment is due 21 days after Invoice date. We accept payment by credit card, debit card, BACS and PayPal. Failure to pay on time will be subject to interest being paid charged on the overdue amount of 8% above Bank of England minimum lending rate and account facilities will be withdrawn. We reserve the right to suspend any pending deliveries and accept no further liability on warranties. Credit accounts are available subject to status.

RECEIPT OF GOODS

It is the responsibility of the customer to check and count all parcels/goods before signing any accompanying delivery note. Errors cannot be corrected afterwards.

MISSING OR DAMAGED GOODS

Claims for missing or damaged goods will not be accepted unless the company is advised within 48
hours of receipt of goods. GetMyTaps will not consider any claims made outside of the stated notification period.

RETURNING UNWANTED OR INCORRECTLY ORDERED GOODS

When goods have been ordered in error or are not as expected GetMyTaps may agree to their return subject to a 15% handling charge. This request must be made in writing to GetMyTaps within 7 days of receipt of goods, excluding bank holidays and weekends. The returning of the goods to us will be entirely at your own cost and responsibility. We will not be held responsible for missing parcels that you are returning to us. Returned goods will only be accepted where a returns authorisation number has been given. This must be quoted on all accompanying documentation. All goods returned have to be unused and in pristine condition in the original packaging. Please contact us if this situation arises.

CANCELLATION OF ORDER

Must be done in writing within 7 working days of receiving goods. GetMyTaps reserves the right to apply a handling charge when an order is cancelled. In respect of standard items a 15% handling charge will be made of order value excluding VAT.

DELIVERY TIMES

Small items are normally dispatched within 1-3 days (excluding bank holidays and weekends ) after the order has been placed and payment has been carried out. Larger items are normally dispatched via the GetMyTaps courier service and are usually delivered within 5-10 days after payment. Larger order timelines are confirmed over the phone with the customer.

DELIVERY CHARGES

Delivery charges for any or as many small items is £7.95 in a single transaction. Delivery charges for any or as many large items is £39.99 in a single transaction. If you purchase large items along with smaller items in one single transaction, there will be one fixed charge of £39.99. 

GUARANTEE

All items are guaranteed according to manufacturers warranty. 

LIABILITY CLAIMS

GetMyTaps total liability for any claim however arising shall not exceed the price of the goods supplied. GetMyTaps will not be liable for any consequential loss for anything, however arising. Your statutory rights are not affected. GetMyTaps supply goods, it is down to the plumber or builder used to fit accordingly. Any damage arising from fitting will not be compensated.

E & OE

Any typographical, clerical, other omissions or errors however made, in any of the GetMyTaps literature, quotations, price lists, invoices or any other documents or information supplied by the company shall be subject to correction without any liability on the company's part.